Privacy policy

Last updated: 4 March 2026

Overview

Bodies of Solace (“we”, “our”, “us”) operates this website and online store, powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, subscribe to our communications, or otherwise interact with us.

By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

Information You Provide to Us

We collect personal information that you provide directly when you place an order, create an account, subscribe to our mailing list, or contact us. This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Any information you include in communications with us

Payment information is processed securely through Shopify and its approved payment providers. We do not store full credit or debit card numbers on our servers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referring websites
  • Interaction data such as items viewed or added to cart

This information may be collected using cookies and similar technologies to help us operate and improve our website.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and manage returns
  • Provide customer support
  • Communicate with you about your purchases
  • Send marketing emails (only if you have opted in)
  • Improve website functionality and performance
  • Prevent fraud and maintain website security
  • Comply with legal and regulatory obligations

We only collect and use information that is reasonably necessary for our business activities.

Marketing Communications

If you subscribe to our mailing list, we may send you updates about collections, launches, and brand news.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails. Even if you opt out of marketing emails, we may still send you service-related communications, such as order confirmations or shipping updates.

We do not sell your personal information.

Shopify and Third-Party Service Providers

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products. Shopify processes certain personal information on our behalf, including secure payment processing, fraud detection, analytics, and website hosting.

We may also share necessary information with trusted third-party service providers such as:

  • Payment processors
  • Shipping and courier providers
  • Email marketing providers
  • Website analytics providers

These service providers receive only the information necessary to perform their services and are required to safeguard your personal information.

For more information about how Shopify handles personal information, you can review Shopify’s Privacy Policy at https://privacy.shopify.com.

International Data Transfers

Bodies of Solace is based in New Zealand. By using our website, you understand that your personal information may be transferred to, stored, and processed in New Zealand and in other countries where Shopify and our service providers operate.

Where required by applicable law, appropriate safeguards are used to protect international data transfers.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymised.

Security

We take reasonable steps to protect your personal information. Our website uses secure encryption (SSL), and payments are processed through secure third-party providers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information (subject to legal obligations)
  • The right to withdraw consent for marketing communications

If you are located in the European Union, United Kingdom, or another region with specific data protection laws, you may have additional rights under applicable regulations.

To exercise any of your rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Bodies of Solace
Email: bodiesofsolace@gmail.com
Location: New Zealand